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Warranty / Returns
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The manufacturer of PetSafe products, Radio Systems Corp., provides a Lifetime Warranty on all parts and a one year warranty on labor. Below is the exact warranty information provided by the manufacturer:
PetSafe has a Lifetime Warranty on parts and one year on labor. PetSafe guarantees all parts of this product for life against manufacturing or parts defects. Misuse or incorrect handling is not covered. If your unit cannot be repaired, PetSafe may replace it with new or reconditioned merchandise. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or its failure to work, or any incidental or consequential damages.
There is a nominal labor charge for out of warranty products but all parts are free during the warranty period. If you have had your system for more than one year, call customer service at 1-800-565-9879 to determine the labor charge.
Our other products come with a variety of warranty periods and conditions. Complete warranty information will be included with your product. If you have any questions about the warranty on any product we offer, please contact us.
In addition, we at Hide-A-Fence provide you with a money back guarantee. If you are dissatisfied with any product for any reason, you may return it within 30 days for a refund, less a 25% retocking fee. In addition, any products purchased with a credit card are subject to a $25.00 transaction fee. Shipping charges for UPS Next Day Air, 2nd Day Air, 3 Day Select and United States Postal Service are not refundable. Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground and flags that are rusted or have been used are examples of items displaying excessive wear. In addition, you are responsible for the shipping charges. This applies to orders where a customer "changed their mind" or if cancellation of an order takes place after the order has shipped.
If you need to return an item for credit or exchange, call us for shipping information at:
- 714-878-2696, or 503-259-8515
Include your original invoice with your return and a letter explaining the reason for your return. Ship via UPS or US Mail Return Receipt Requested. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging if any. If an item was not purchased within the past 30 days, the following re-stocking fees will apply:
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Days Since Purchase |
Restocking Fee |
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0-30 |
25% Fee |
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31-+ |
No Refund Available |
Upon receipt of the merchandise, we will issue a credit to your credit card.
Should you have any questions about our warranties or guarantees, please contact us.
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